Frequently Asked Questions

Yes – Football Compass operates under a licence issued by the UK Gambling Commission (UKGC), one of the world’s most stringent regulators. The licence requires us to segregate player funds, submit to regular independent audits, and comply with anti‑money‑laundering and responsible‑gambling standards. All betting products are tested for fairness by eCOGRA or an equivalent testing agency.

Football Compass provides a full suite of pre‑match markets such as match‑winner, correct‑score, over/under, Asian handicap and both‑teams‑to‑score for every World Cup fixture. Live‑betting (in‑play) is offered on most games, allowing you to place bets while the action unfolds. For outright action you can back the tournament winner, top‑scorer, or predict which group will produce the most goals. All markets are subject to the same security and settlement rules as our standard sportsbook.

A handicap bet adds a virtual deficit or surplus to a team before the match starts, effectively leveling the playing field. For example, a -1.5 handicap on the favourite means they must win by two goals or more for the bet to win; a +1.5 handicap on the underdog pays out if they win, draw or lose by one goal. The adjusted final score (actual result plus/minus the handicap) determines the settlement.

Cash‑out is available on selected pre‑match and in‑play markets where the odds are constantly updated. You can request a cash‑out at any time before the event finishes; the amount is calculated using the current market price and the remaining stake. Once the cash‑out is accepted, the bet is immediately settled and the funds are credited to your account, with no chance to reverse the decision.

Football Compass gives you tools such as deposit caps, loss limits, session‑time alerts, and the ability to set a temporary time‑out or a permanent self‑exclusion. These settings can be adjusted in the ‘Responsible Gambling’ section of your account and take effect instantly. We also verify age and identity at registration and provide direct links to GamCare and BeGambleAware for professional support.

If you think a bet has been settled incorrectly, first check the bet details in your history and the relevant market rules. To raise a dispute, contact our support team via live chat or email within 48 hours of the event’s conclusion, providing the bet ID and a brief description of the issue. Our settlement team will review the case against the official match data and correct any errors in accordance with our betting terms.